PLANNED A TRIP 2 WEEKS AHEAD OF TIME. RESERVED A BIKE, CALLED AND MADE SURE THEY OPEN TILL 6PM ON THE DAY I WAS SUPPOSE TO LEAVE.
THE DAY OF THE TRIP I GOT - THEY WERE CLOSED. I CALLED THE ENTIRE DAY ON MY DEPARTURE - NOT ONE CALL ANSWERED, NOT ONE PHONE CALL RETURNED. PRIOR TO THAT - COULDNT GET DATES RIGHT. COULDNT GET THE RIGHT BIKE.
SERVICE ON PHONE SUCKED.
WOULDNT REFUND MONEY - HAD TO GET CREDIT CARD COMPANY INVOLVED - POS COMPANY AND POS STAFF AND POS SERVICE. THEY DONT ANSWER THE PHONES, DONT KNOW WHAT CUSTOMER SERVICE IS.
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