Eaglerider Motorcycle Rental no credit despite cancelling 1 week prior to pick up & a medical emergency (likely cancer).
I was diagnosed with severe prostate issues with an MRI last week & based upon those (concerning/pretty bad results) a biopsy (for cancer) detection being scheduled now.
I was in severe pain, walking with a cane, so I couldn't ride. I thought I might still be able to, but was in too much pain to ride.
I really wanted to ride so I could meet up with my buddies at Street Vibrations in Reno.
I cancelled over a week prior to rental, & after explaining to Ashley Giterez, an EagleRider employee in Las Vegas (likely a call center, but she ID'd herself (after I asked). Ms G. was very kind in stating a refund or (more likely "store credit") should be NO PROBLEM, but suggested I contact consumer services, which (per below) I did.
They have done NOTHING but jerk me around (for $200)! I'm not crazy, I know I need to "pick my battles".
That said, I'm nearly 100% SURE that with Street Vibrations in Reno going on EagleRider rented the Street Glide I had scheduled to rent, as all bikes in the area (Reno had no bikes over 2 months prior)
I had expected this kind of treatment when Harley Davidson quit renting bikes & turned all over to EagleRider. Once, in the past, I was forced to rent from EagleRider as no other bike rentals were available from a Harley Dealer during rally. So, EagleRider rented me a very old beat up bike with a ton of miles on it, that was in such bad shape, that if I'd have ridden any distance it would have been DANGEROUS. But, since I was mainly hanging out with buddies & not distance riding, I just lived with it.
I know this below is way too much info, but I wanted ya'll to see how I tried, but they're just going to jack me around for $200.
I's not worth me pursuing, particularly if Dr's concerns are justified, cuz I won't be around long enough to use "store credit" anyway.
Thank you, Bryan
-----------------------------------------------------------------
From: Bryan Netsch
Sent: Tuesday, October 22, 2019 5:11 AM
To: 'Daniel Diaz' diaz@***.com>; 'Patrick McShan'
Cc: 'EagleRider Experience' ; 'Bryan Netsch'
Subject: RE: EagleRider Reservation - WBERVCBHD0100********
Importance: High
OK DanielโDid you show THIS BELOW to โYOUR TEAMโ ?
If so, does the team not understand that portal updates IS how NORMAL communications works with Dr.s (particularly specialists) in major metro areas, or is this just another task to avoid a $200 credit??
Are you just jerking me around??? Bryan
PatrickโI think this is enough, perhaps time to send them a certified letter, because no way โDaniel Diazโ will answer these ?s below.
Thanks, Bryan
ComponentYour ValueStandard Range
Prostate Specific Antigen (PSA)8.72 ng/mL0.00 - 4.00 ng/mL
Values from different assay methods cannot be used
interchangeably. This assay was performed using
Abbott Architect CMIA methodology.
General Information
Ordered by John Greg McCray, DO
Collected on 09/30/2019 11:45 AM from Blood
Resulted on 10/01/2019 3:44 AM
This test result has been released by an automatic process.
โขDetails
โขPast Results
โขGraph of Past Results
Comments from the Doctor's Office
Bryan
Your PSA is still really high. I would like you to see Dr.
Cadeddu at UTSW. He is one of the top urologist in the nation. Can I process a referral on your behalf or do you want to call them directly? 214-645-****
Component Results
ComponentYour ValueStandard Range
Prostate Specific Antigen (PSA)12.33 ng/mL0.00 - 4.00 ng/mL
Values from different assay methods cannot be used
interchangeably.
This assay was performed using
Abbott Architect CMIA methodology.
General Information
Ordered by John Greg McCray, DO
Collected on 09/09/2019 1:42 PM from Blood
Resulted on 09/10/2019 3:45 AM
Comments from the Doctor's Office
Your PSA is terribly high. I'm sending in Levaquin 500 mg one daily for 14 days. At the end of the treatment you need to come back into the clinic to have this lab redrawn. This is not something to blow off!
Also, absolutely no sexual activity 48 hours prior to the recheck.
On a side note your calcium and potassium are out of range. This can be due to a number of things. I would like to make sure this is not simply lab error and have these values redrawn at the same time as the PSA.
Urine did not grow any bacteria.
Study Result
Narrative
IS THE PATIENT FASTING?->No
Component Results
ComponentYour ValueStandard Range
Triglyceride139 mg/dL0 - 150 mg/dL
Cholesterol195 mg/dL7 - 200 mg/dL
HDL Chol39 mg/dL40 - 200 mg/dL
T Chol/HDL Ratio5.0200 mg/dL, especially those with diabetes or the
metabolic syndrome. The recommended therapeutic goal of non-HDL cholesterol
is 30 mg/dL higher than the LDL goal or No
Component Results
ComponentYour ValueStandard Range
Glucose85 mg/dL70 - 99 mg/dL
BUN22 mg/dL7 - 25 mg/dL
Creatinine1.1 mg/dL0.6 - 1.3 mg/dL
BUN/Creat Ratio20.006.00 - 25.00
Sodium142 mmol/L135 - 146 mmol/L
Potassium6.0 mmol/L3.5 - 5.3 mmol/L
No Hemolysis Present
Chloride103 mmol/L98 - 110 mmol/L
CO229 mmol/L21 - 31 mmol/L
Calcium10.6 mg/dL8.6 - 10.4 mg/dL
Total Protein7.0 g/dL6.0 - 8.3 g/dL
Albumin4.3 g/dL3.6 - 5.1 g/dL
Globulins2.7 g/dL1.8 - 4.2 g/dL
A/G Ratio1.61.0 - 2.5
Bilirubin, Total0.3 mg/dL0.2 - 1.2 mg/dL
Alk Phos80 U/L40 - 150 U/L
ALT (SGPT)16 U/L21 - 72 U/L
AST (SGOT)15 U/L10 - 62 U/L
AGap10.005.00 - 16.00
eGFR68>60
eGFR Black82>60
General Information
Ordered by John Greg McCray, DO
Collected on 08/27/2019 3:51 PM from Blood (Serum)
Resulted on 08/28/2019 2:20 AM
Result Status: Final result
Comments from the Doctor's Office
Your PSA is terribly high.
I'm sending in Levaquin 500 mg one daily for 14 days. At the end of the treatment you need to come back into the clinic to have this lab redrawn. This is not something to blow off! Also, absolutely no sexual activity 48 hours prior to the recheck.
On a side note your calcium and potassium are out of range.
This can be due to a number of things. I would like to make sure this is not simply lab error and have these values redrawn at the same time as the PSA.
Urine did not grow any bacteria.
Study Result
Narrative
IS THE PATIENT FASTING?->No
Component Results
ComponentYour ValueStandard Range
TSH1.9940.460 - 4.460
This assay was performed using Abbott Architect CMIA methodology.
General Information
Ordered by John Greg McCray, DO
Collected on 08/27/2019 3:51 PM from Blood
Resulted on 08/28/2019 2:43 AM
Your PSA is terribly high. I'm sending in Levaquin 500 mg one daily for 14 days. At the end of the treatment you need to come back into the clinic to have this lab redrawn.
This is not something to blow off! Also, absolutely no sexual activity 48 hours prior to the recheck.
On a side note your calcium and potassium are out of range. This can be due to a number of things. I would like to make sure this is not simply lab error and have these values redrawn at the same time as the PSA.
Urine did not grow any bacteria.
Component Results
ComponentYour ValueStandard Range
Color, Urine POCYellow
Clarity, urine, POCClear
Glucose, urine, POCNegative
Bilirubin, Urine POCNegative
Ketones, urine, POCNegative
Sp Gravity, urine, POC1.020
Blood, urine, POCNegative
pH, urine, POC6.0
Protein, urine, POCTrace
Urobilinogen, Urine POC2.0
Nitrite, urine, POCNegative
Leuk Est, urine, POCNegative
General Information
Ordered by John Greg McCray, DO
Collected on 08/27/2019 from Urine (Urine)
Resulted on 08/27/2019 2:53 PM
Result Status: Final result
From: Daniel Diaz
Sent: Monday, October 21, 2019 6:13 PM
To: Bryan Netsch
Cc: 'Patrick McShan' ; EagleRider Experience
Subject: RE: EagleRider Reservation - WBERVCBHD0100********
Mr.
Netsch,
All I need is medical note stating you were not able to make your motorcycle ride due to health issues.
If you need to send the document if you physically have them, you can send them to my attention to the address on my signature.
Regards,
DANIEL DIAZ | EAGLERIDER
National Franchise & Business Integration Manager
d diaz@***.com
P: 310.536.6777 x 1129
F: 310.349.3711
World Headquarters
11860 S. La Cienega Blvd.
Hawthorne, CA 90250
EagleRider.com
ARE YOU A CLUB EAGLERIDER MEMBER?
ClubEagleRider.com
From: Bryan Netsch
Sent: Monday, October 21, 2019 10:48 AM
To: Daniel Diaz diaz@***.com>
Cc: 'Patrick McShan' ; 'Bryan Netsch'
Subject: RE: EagleRider Reservation - WBERVCBHD0100******** CANCELLATION DUE to MEDICAL EMERGENCY--trip cancelled & walking with a CANE--CANNOT RIDE a MOTORCYCLE
Importance: High
OK Daniel, since itโs now been 1 week, WHEN will your โteam reviewโ ? per your PROMISE in the email below:
โOnce I have this medical note I can bring it up to our team for review.
Look forward to hearing from you.
Regards,
DANIEL DIAZ | EAGLERIDER
National Franchise & Business Integration Manager
d diaz@***.com
P: 310.536.6777 x 1129
F: 310.349.3711
World Headquarters
11860 S. La Cienega Blvd.
Hawthorne, CA 90250โ
From: Bryan Netsch
Sent: Monday, October 14, 2019 12:25 PM
To: 'Daniel Diaz' diaz@***.com>
Cc: 'Bryan Netsch' ; 'Patrick McShan'
Subject: FW: EagleRider Reservation - WBERVCBHD0100******** CANCELLATION DUE to MEDICAL EMERGENCY--trip cancelled & walking with a CANE--CANNOT RIDE a MOTORCYCLE
Importance: High
Danielโre: EagleRider Reservation - WBERVCBHD0100******** CANCELLATION DUE to MEDICAL EMERGENCY--trip cancelled & walking with a CANE--CANNOT RIDE a MOTORCYCLE.
Per below, per your request, SEE BELOW THIS EMAIL TRAIL for more info.
from Dr. John McCray--including the urology specialist that has now also referred me to a CANCER specialist Dr. Cadeddu โone of the top urologist in the nationโโIโm sure you can Google him if you want more proof. This week, Iโm having an MRI, likely followed soon after by a biopsy---see medical chart info.
below for your โteamโ to review.
You & your team will note that these test results directly overlap the date for my cancellation which was over 1 week prior to bike pick-up date/time & per your Eagle representative (Ashley Gutierrez/EagleRider Las Vegas) thought would be โno problemโ.
If you require more info. please advise a physical location for Fed X & I can send all/more via tracking service (as it will be many pages with charts & graphs). Iโd appreciate a reply as soon as your team can review as I need my team ccโd above to prepare this properly.
Thank you, Bryan Netsch bryann@***.us.com
From: Daniel Diaz
Sent: Wednesday, September 25, 2019 12:39 PM
To: bryann@***.us.com
Subject: EagleRider Reservation - WBERVCBHD0100********
Mr. Netsch,
Thank you for your email and we are sorry to hear about your diagnosis.
I do see you this reservation was cancelled within full penalties as it was cancelled 10 days within pick up. Per our Terms and Conditions it is stated 100% cancellation fee will be applied.
CANCELLATION AND REFUNDS
All reservations are final and non-refundable.
A reservation may be cancelled up to 30 or more days prior to the pick-up date with no cancellation penalty, and with the contracted amount issued in the form of a Store Credit that can be redeemed within 1 year from the date it was issued. 30% of the total will be applied towards cancellation fee if the booking is canceled between 30 - 21 days from pickup time. 60% of the total will be applied towards cancellation fee if the booking is cancelled between 20 - 11 days from the pick-up time.
100% of the total will be applied towards cancellation fee if the booking is cancelled within 10 days from pickup time or if the customer does not show up. Any and all balances remaining after Cancellation Fees have been applied will be issued in the form of a Store Credit that may be redeemed within one year.
Requests for refunds will be reviewed by EagleRider Customer Service, and will be at the sole discretion of the company.
However, if this was due to a medical problem, please provide me with a medical note/document for this as I will try to provide a store credit for the funds to be used at a later date, with this store credit, this is valid for 1 year from the original reservation date.
Once I have this medical note I can bring it up to our team for review.
Look forward to hearing from you.
Regards,
To Eagle Rider-- until 2 weeks ago I was fine to ride. I have been diagnosed with severe prostate issues--possibly cancerous-- PSA over 17-- I am now walking with a cane & cannot ride-- I cancelled my rental in Vacaville over 1 week prior to pick-up date/time--the other Conf. # is WBERVCBHD010000****.
Surely EagleRider should honor a refund for a medical issue like this & over 1 week advance notice cancellation. The EagleRider agent (Ashley Gutierrez/Las Vegas) suggested I send this to EagleRider. Please advise. Thank you, Bryan Netsch bryann@***.us.com
DANIEL DIAZ | EAGLERIDER
National Franchise & Business Integration Manager
d diaz@***.com
P: 310.536.6777 x 1129
F: 310.349.3711
World Headquarters
11860 S.
La Cienega Blvd.
Hawthorne, CA 90250
ComponentYour ValueStandard Range
Prostate Specific Antigen (PSA)8.72 ng/mL0.00 - 4.00 ng/mL
Values from different assay methods cannot be used
interchangeably. This assay was performed using
Abbott Architect CMIA methodology.
General Information
Ordered by John Greg McCray, DO
Collected on 09/30/2019 11:45 AM from Blood
Resulted on 10/01/2019 3:44 AM
This test result has been released by an automatic process.
โขDetails
โขPast Results
โขGraph of Past Results
Comments from the Doctor's Office
Bryan
Your PSA is still really high. I would like you to see Dr. Cadeddu at UTSW.
He is one of the top urologist in the nation. Can I process a referral on your behalf or do you want to call them directly? 214-645-****
Component Results
ComponentYour ValueStandard Range
Prostate Specific Antigen (PSA)12.33 ng/mL0.00 - 4.00 ng/mL
Values from different assay methods cannot be used
interchangeably. This assay was performed using
Abbott Architect CMIA methodology.
General Information
Ordered by John Greg McCray, DO
Collected on 09/09/2019 1:42 PM from Blood
Resulted on 09/10/2019 3:45 AM
Comments from the Doctor's Office
Your PSA is terribly high.
I'm sending in Levaquin 500 mg one daily for 14 days. At the end of the treatment you need to come back into the clinic to have this lab redrawn. This is not something to blow off! Also, absolutely no sexual activity 48 hours prior to the recheck.
On a side note your calcium and potassium are out of range.
This can be due to a number of things. I would like to make sure this is not simply lab error and have these values redrawn at the same time as the PSA.
Urine did not grow any bacteria.
Study Result
Narrative
IS THE PATIENT FASTING?->No
Component Results
ComponentYour ValueStandard Range
Triglyceride139 mg/dL0 - 150 mg/dL
Cholesterol195 mg/dL7 - 200 mg/dL
HDL Chol39 mg/dL40 - 200 mg/dL
T Chol/HDL Ratio5.0200 mg/dL, especially those with diabetes or the
metabolic syndrome. The recommended therapeutic goal of non-HDL cholesterol
is 30 mg/dL higher than the LDL goal or No
Component Results
ComponentYour ValueStandard Range
Glucose85 mg/dL70 - 99 mg/dL
BUN22 mg/dL7 - 25 mg/dL
Creatinine1.1 mg/dL0.6 - 1.3 mg/dL
BUN/Creat Ratio20.006.00 - 25.00
Sodium142 mmol/L135 - 146 mmol/L
Potassium6.0 mmol/L3.5 - 5.3 mmol/L
No Hemolysis Present
Chloride103 mmol/L98 - 110 mmol/L
CO229 mmol/L21 - 31 mmol/L
Calcium10.6 mg/dL8.6 - 10.4 mg/dL
Total Protein7.0 g/dL6.0 - 8.3 g/dL
Albumin4.3 g/dL3.6 - 5.1 g/dL
Globulins2.7 g/dL1.8 - 4.2 g/dL
A/G Ratio1.61.0 - 2.5
Bilirubin, Total0.3 mg/dL0.2 - 1.2 mg/dL
Alk Phos80 U/L40 - 150 U/L
ALT (SGPT)16 U/L21 - 72 U/L
AST (SGOT)15 U/L10 - 62 U/L
AGap10.005.00 - 16.00
eGFR68>60
eGFR Black82>60
General Information
Ordered by John Greg McCray, DO
Collected on 08/27/2019 3:51 PM from Blood (Serum)
Resulted on 08/28/2019 2:20 AM
Result Status: Final result
Comments from the Doctor's Office
Your PSA is terribly high. I'm sending in Levaquin 500 mg one daily for 14 days.
At the end of the treatment you need to come back into the clinic to have this lab redrawn. This is not something to blow off! Also, absolutely no sexual activity 48 hours prior to the recheck.
On a side note your calcium and potassium are out of range. This can be due to a number of things.
I would like to make sure this is not simply lab error and have these values redrawn at the same time as the PSA.
Urine did not grow any bacteria.
Study Result
Narrative
IS THE PATIENT FASTING?->No
Component Results
ComponentYour ValueStandard Range
TSH1.9940.460 - 4.460
This assay was performed using Abbott Architect CMIA methodology.
General Information
Ordered by John Greg McCray, DO
Collected on 08/27/2019 3:51 PM from Blood
Resulted on 08/28/2019 2:43 AM
Your PSA is terribly high. I'm sending in Levaquin 500 mg one daily for 14 days. At the end of the treatment you need to come back into the clinic to have this lab redrawn. This is not something to blow off!
Also, absolutely no sexual activity 48 hours prior to the recheck.
On a side note your calcium and potassium are out of range.
This can be due to a number of things. I would like to make sure this is not simply lab error and have these values redrawn at the same time as the PSA.
Urine did not grow any bacteria.
Component Results
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $200.
Preferred solution: Full refund.
Eaglerider Cons: Shysters, Customer service is non-existent at head quarters, Eaglerider a total rip-off.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Hey Bryan, Myself and 4 mates from Australia had reserved bikes for a 2 week ride starting this April. As the world has shut down due to covid-19 virus and we cancelled more than a month out from our ride they are still only offering us a credit note.
We asked if we could use our credit note to purchase products and merchandise but they insist it can only be used for bike hire. Their other excuse was because it had been paid by a credit card they could not refund to a credit card.BULL !!!!!!!!!! Good luck with the prostrate, I am going through a similar thing and this was a ride of a lifetime with a great bunch of mates.
The medical technology has come a long way and I wish you a speedy recovery. Cheers Trevor
Hi Trevor - I'm currently going through the same thing with these arseholes. We had bikes booked / paid in full and they don't want to give a cent back.
You had any luck using government agencies to chase them up? They do have an Aussie presence.