154 views
New Reviewer
Resolved
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8
Updated by user Jun 22, 2018

EagleRider refunded the cost of the lost day during the initial rental period and reversed the double billing that they had created

Updated by user Jun 22, 2018

Situation resolved to my satisfaction

Updated by user Jun 18, 2018

After reviewing my records, the monetary loss actually totals $703.27 (this new total includes the Friday rental fee refund as promised and the amount that was double billed) and not the $545 as originally posted in this review.

Original review posted by user Jun 18, 2018

In Feb. 2018 I made reservations for a EagleRider bike through Brunswick Harley Davidson in Troy, NY for the Americade Rally in Lake George,NY for June 6-8, 2018.

Since the Harley dealership was not part of EagleRider yet, and would not be until April 2018, I was directed to make my reservation through EageRider's Las Vegas offices. EagleRider confirmed my reservation for June and stated in writing that when the transition happens at Brunswick Harley Davidson, I would receive another confirmation from them further confirming my reservation. I called the dealer in May, having heard nothing, and was told NO RESERVATION existed. I called Las Vegas and found out they forget to send the information, and would do so immediately. Received telephone confirmation from the Harley dealer that they finally received my paper work, and they followed up with an email conformation later that day.

I showed up at the dealer on June 6th to pick up the bike. First problem was the bike they had was NOT what I rented. They stated that it was the last bike they had and it was all that EageRider sent them. Rather then miss out on the rally, I left on that bike and had nothing but problems with the trans/gearbox/clutch all day long.

Second problem was the next day the bike was just as bad, and after talking to the dealer, I had the bike towed to the dealer. This situation took up most of the second day of rental. After riding the bike for a paltry 5 miles, the service department stated that there was nothing wrong with the bike. Knowing the bike had to be returned by 9am Saturday morning, I declined to take to bike for the last rental day as I didn't feel confident it wouldn't let me down again and I might have another miserable riding day and also be late in returning it on Saturday morning.

The dealer rep called EagleRider and received authorization to accept the returned bike early and I spoke to the Eagle Rider district manager for that area of the country, and he said he would credit me for the Friday rental fee( Still waiting for that to happen). On Friday, June 15th I received notice that my rental reservation for June 6-8 was ready for pick-up. WHAT!!! You're a week late! Looked on my credit card statement and found that EagleRider had charged my card another $485 for the rental. I already paid $763 up front in February, for the rental in June, that they are now billing me for AGAIN, one week AFTER completing the rental and returning the bike. Still trying to get someone in EagleRider to help me remedy the situation. Called the Troy,NY Harley dealer and they said they could not help because they have no authorization to issue credits for any reason. I rented from this Harley dealer for the past 5 years when Harley had the rental program and never had any problem with Harley or this dealership. But with EageRider........be warned and beware!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $545.

Preferred solution: return the monies for Friday rental and cancelled the double billing from June 15.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Eaglerider Reviews

  1. 59 reviews
  2. 30 reviews
  3. 13 reviews
  4. 4 reviews
  5. 2 reviews
Eaglerider reviews