Eaglerider
Reviews and Complaints
Eagle Rider service is terrible
Preferred solution: Full refund
It happened AGAIN, confirmed reservation but no bike
- Easy to make reservation
Preferred solution: Deliver product or service ordered
Unreliable
- Unreliable service
Preferred solution: Let the company propose a solution
Confirmed Ultra, got a Road King
- Staff & bikes
- Friendly staff
- Increase in additional fees
- No bike available as listed on website
Preferred solution: Price reduction
No respect for Veterans
I’m a disabled Vietnam war veteran and booked a trike for the Rolling thunder ride on Memorial Day.
I have never ridden a trike but have ridden motorcycles for over 50 years. When I got there to pick up the trike they were parked on on the street not a parking lot so I could not *** get use to the trike.
After almost crashing twice because I didn’t know how to handle it at low speeds, by this time my PTSD kicked in and I decided for my safety and others around me I better not attempt to take the trike out into traffic.
When I went back to the office they basically said “sucks to be you, you pay the complete bill, $797, that included the rental, taxes, and the full coverage insurance, for a 10 minute rental.
By this time I was in shock and wasn’t going to make a Scene in the middle of a Harley Dealer on Memorial Day Weekend.
They didn’t give a crap who I was all they wanted was the money.
NEVER RENT FROM THEM, THEY WILL SCREW YOU!
Take the word of a disabled Vietnam War Veteran that THEY DON’T CARE!
Preferred solution: Full refund
Rented Streetglide for 9 days, wife got hurt on her own bike 1 day out, returned bike in 5 days,they would not give a refund, had to pay for all 9 days, hidden costs, had to use their insurance or $5
$5000 deposit if you don't use their insurance even tho mine was just as good, cost was $2500 for 9 days! All they care about is $$
- Bike was ok
- Poor website
- Lip service only
- Excuses
Preferred solution: Price reduction
Charged Late fee because checker did not check bikes in right away.
- Awesome bike in rented in rapid city south dakota
- Staff & bikes
Theives
Preferred solution: Full refund
God awful
Preferred solution: Full refund
Very Below Par!!!!
I have tried contacting them on numerous occasions about when I am getting my money back and also getting compensated for the abominable service received! Noone answers emails or ticket emails or phone calls!
Our story is so long that I'm sure people will get bored... but here is a exert from one of my emails(that noone has answered):
Good Afternoon Desiree,
Please see below email with date stamp as requested, again.
This will be the fourth time now that I have sent this information while
traveling. I also have email confirmation from Leanne, your co-worker that
she received and forwarded to you over 2 weeks ago.
I have not had any correspondence from you since my last email and am still
awaiting my refund.
The level of customer service that I have received has not been acceptable
and I know if I ran my business like this, I wouldn't be in business.
So just to recap everything again, because I have nothing better to do with
my time:
Firstly I was told in writing that I would receive a refund for deposit on
Reservation RLSA81724 in full at dealership in Las Vegas when I arrived to
pick up other 11 bikes.
When I arrived they did not give refund, denied all knowledge of it and
said I would have to supply proof in writing, which I subsequently did on
numerous occasions. Then I was told in writing that I would receive refund
at time of drop off and arriving in LA. This didn't happen either, as they
denied all knowledge of it and I received nothing again.
On top of all of that issue, we endeavored to pay for the most expensive
and comprehensive accident and vehicle and roadside assistance offered by
your company for our 3 week trip, and I would have to say again that, that
experience has again been substandard as well. So much so that I feel that
we should be compensated for our troubles. Our first bike started
encountering problems soon after we left, and hadn't been serviced
correctly for such a trip. (Why we know this, we own a motorcycle repair
shop) Secondly when the bike got too bad to continue with we had it
replaced in San Francisco with another bike. The replacement bike was
extremely old, ran worst than the first, and ended up breaking down on the
side of the road in the desert in California with oil streaming out of it,
130 miles from LA, so we consequently missed our drop off time with other
bikes in our party. What company sends a replacement bike that is not
roadworthy!!! It seems to me that Eagle-rider has a very poor Quality
Assurance department and I think it should be looked at immediately before
someone is seriously hurt!
Then to add insult to injury, we had to wait on side of road in desert sun
for over 4 hours before we got towed. Also we had to organize and
reorganize our own transport because all your call center did was organize
pick up of the broken bike! Very unprofessional!
So in closing I await your early response to address both my issue of a
refund for deposit on RLAS81724 and also compensation for the poor service
and substandard condition of RLAS81728.
If I haven't had a response from someone within the next 2 business days I
will be taking the matter further through my solicitor and I will be going
public with my concerns about Eagle-rider on every Social media platform
there is.
That email was sent over a week ago I have till not heard from anyone.... Funny that!
If I don't get a response today I will be taking further action with my lawyer!
In summary I have in writing that Eaglerider was giving a complete refund for a deposit not proceeded with but as yet I am still waiting for it!
And secondly with regards to the bike we actually rode it was faulty, then it was replaced with a very old bike and then that bike broke down in middle of desert and we missed our connections, waited over four hours to be picked up, paid the highest coverage and still had to organize our own pickup!
Absolutely Ridiculous
- Very poor quality assurance
- Very poor customer service and followup
- Very poor roadside assistance
Preferred solution: Full refund
Membership and Bikes
Preferred solution: Full refund
The most disgenious company I have ever dealt with.
Refund store Credit
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Verified ReviewerBiggest Money Hungry Scam Company I know
BEWARE DO NOT JOIN THE EAGLE MEMBER CLUB!!!! There is no big perks when you join the eagle member club, the only perk Works in their favor and that is they are able to take $30 every month from your bank account and when it comes time to for a member to rent a bike there are still a bunch of fees and cost did they make you pay Which they fail to mention at all at the time to sign up for a membership....Then also being a member I’ve experienced where they don’t put the full deposit back on your card When they hold a deposit Then each establishment no matter what city you go to has all different rules Which is to get more money out of your pocket you would think they would all fall under the same rules being a company No that does not work like that...Before you sign up for Eagle club member, JUST DON’T sign up for Eagle club member it is not beneficial whatsoever and it’s just made to get money out of your pocket monthly!!!!
Very disappointed
- Poor customer service
- Shysters
- Careless about customers and they only care about money
Preferred solution: Price reduction
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Thank you for taking the time to share your experience. We sincerely apologize that we were not able to provide your preferred motorcycle, especially as a valued guest.
We have notified our corporate team about your experience. This way, they can relook at the website and refund guidelines. In the meantime, we would like the opportunity to speak to you further to see if there is anything we can do to better your experience. If you are interested, please send us a direct message.
We hope to hear from you soon. Thank you.